General Information

2. With the exception of July and August, it can snow any month of the year at the locations of our rentals. Guests should check the weather forecast for our area during the days immediately preceding arrival. Our office will be happy to provide current weather and road conditions and the local forecast, but the decision to travel to our area in inclement weather rests solely with the guest. Four wheel drive, snow tires and/or chains are strongly recommended except during July and August. Any towing fees incurred are the responsibility of the guest. A sweater or light jacket, as well as long pants, are recommended at any time of year. Nights in the mountains can be quite chilly.

3. Most of our units do not have phones. Where phones are present, they are for local use only. Please give the Lone Pine office number to family/friends for emergencies. We will contact you. Verizon and AT&T cell phones may work in some of our properties, but coverage is spotty.

4. All units are NO SMOKING. You will be charged a fee of $75.00 if cigarette odor or butts are found in the cabin within 48 hours of your departure.

5. Some units allow one dog for an additional fee. See individual unit descriptions.

6. Guests are responsible for damaged, broken and/or missing items belonging to the property when the damage, breakage or loss is caused by the responsible party or guests. A charge can be placed on the credit card on file with Lone Pine Realty for such damage or loss. Normal wear and tear, e.g. a broken glass or plate, is not considered “damages.”

7. Guests are expected to wash all dishes, clean cookware, including grill, and bag all trash prior to leaving the unit. Failure to do so will result in a $25.00 surcharge. The need for excessive cleaning after your stay will be charged to your credit card at the rate of $50.00 per hour.

8. Lone Pine Realty reserves the right to visit any unit if we have reason to believe the number of guests exceeds the number on the reservation. If the number of guests exceeds the number stated on the reservation, the surcharge will be doubled.

9. Violation of House Rules, No Pets/No Smoking policy, Subdivision Regulations, including fishing rules and regulations, or failure to wash dishes, clean cookware, including grill, and bag trash are grounds for the assessment of additional charges or cancellation of rental contract privileges without refund.

Cancellation Policy

A 50% deposit will be charged at the time the reservation is made. The balance will be charged at check-in. Deposit refunds will be given as follows:
 

61 days out	100% refund less $30 processing fee
60-31 days out	75% refund less $30 processing fee
30-15 days out	50% refund less $30 processing fee
No refund will be issued for cancellations fewer than 14 days prior to check-in unless weather and/or road conditions cause the cancellation.

  For reservations of more than 14 nights, the following policy applies:

A 50% deposit will be charged at the time the reservation is made. The balance will be charged at check-in. Deposit refunds will be given as follows:
 

61 days out	80% refund less $30 processing fee
60-0 days out	No refund unless weather and/or road conditions cause the cancellation.

  If shortening a reservation of more than 14 nights, the following policy applies:
 

61 days out	90% refund less $30 processing fee
60-0 days out	Forfeiture of the amount of the deposit corresponding to the number of days the reservation is shortened plus $30 processing fee.

  We suggest you consider purchasing travel insurance.

ATV Policy

Only ATVs owned by Crystal Lakes property owners may be operated on any Crystal Lakes roads and those must have an identifying plate and an orange flag attached.

The national forest has designated some trails and roads for ATV use. Please ask the rental office for more information on how to access these trails and roads.